FAQ
AeroIptv FAQ
Concise answers about the service, setup, subscriptions and technical issues.
General
What is the service?
AeroIptv is a subscription streaming service that provides live TV channels, movies and series on supported devices.
How does it work?
Choose a plan, complete your order, receive your setup information by email, then follow the setup guide for your device.
What devices are supported?
Supported devices are listed on our Devices page. Each has its own step-by-step setup guide.
How quickly is an order processed?
Orders are activated within 1 hour of payment. Your setup information is sent to you by email or WhatsApp.
Setup
How do I install the required application?
Open the Setup Guides page, choose your device, and follow Step 1. Each guide explains where to find and install the recommended application.
Where do I find my setup information?
Your setup information is sent to the email address used for your order. Check your spam or promotions folder if you can't find it.
What should I do if setup doesn't work?
Double-check that the details were entered exactly as provided, restart the application and your device, then contact support with your device model and a description of the issue.
Subscription
What plans are available?
We offer 3-month, 6-month, 12-month and 24-month plans, each available with 1, 2 or 3 connections (devices watching at the same time). Prices are listed on the Pricing page.
Can I renew?
Yes. Plans don't renew automatically — message us on WhatsApp or email before your plan ends and we'll renew it for you.
What happens when my subscription expires?
Access ends at the end of your plan's duration. You can renew at any time to continue using the service.
What is the refund policy?
All sales are final, so we offer a free trial to let you test the service first. If anything stops working, our 24/7 support team will fix it. See our Refund Policy for details.
Technical
What internet connection is recommended?
A stable connection of about 10 Mbps per stream is recommended for Full HD, or 25 Mbps for 4K. A wired connection or a strong Wi-Fi signal gives the most consistent results.
What should I do if playback has issues?
Restart the application and your router, check that other devices aren't using most of your bandwidth, and try a wired connection if possible. If issues continue, contact support.
How can I contact support?
Use the contact form on our Contact page or email support@aeroiptv.best. Support hours: 24/7, every day.
Didn't find your answer? Contact support.
Ready to get started?
Pick a plan, follow the setup guide for your device, and start watching.