1. No refunds
All AeroIptv purchases are final. Once your order has been activated, we do not offer refunds, including for partially used subscription periods.
2. Try before you buy
Because we don’t offer refunds, we offer a free trial so you can check that AeroIptv works on your device and your internet connection before you pay. Message us on WhatsApp or use our free trial request form. We also recommend reading the setup guide for your device before ordering.
3. We fix problems instead
If something isn’t working, our support team is available 24/7, every day and will work with you until the problem is fixed. Contact us on WhatsApp or at support@aeroiptv.best with your device model and a short description of the problem.
4. Renewals and cancellation
Plans do not renew automatically, so there is nothing to cancel: your access simply ends at the end of the period you paid for. You will not be charged again unless you choose to renew.
5. Payment disputes
If you have a problem with a payment, please contact us first — most issues can be sorted out quickly.
6. Your legal rights
This policy does not affect any rights you have under applicable consumer protection law that cannot be waived.